Privacy Policy

Who is responsible

hatke.party is operated by Known Click Technologies Private Limited, F203 Second Floor, Svayam Sapphire, Opp. Madhuban Resort, Tarapur-Sojitra Road, Anand 388121, Gujarat, India. For anything in this policy, write to [email protected].

What we collect

• Booking details — your name, phone number and (optional) email, used to deliver tickets and verify entry.
• Consent records — which terms you agreed to at checkout, with a timestamp.
• Payment status — order and payment references from Razorpay. Your card, UPI or bank credentials go directly to Razorpay; we never see or store them.
• Security data — IP addresses and device information for login protection, OTP rate-limiting and audit logs.
• Entry records — when a ticket is scanned at the door.

How we use it

To deliver and verify tickets, issue tax invoices and credit notes (a legal obligation), provide support, prevent fraud and abuse, and — only if you ticked the marketing checkbox — to tell you about future events. You can withdraw marketing consent any time by emailing support.

Who we share it with

Razorpay (payment processing), our email/SMS delivery providers (ticket delivery), and venue security where needed for entry verification. We disclose data to authorities when the law requires it. We do not sell your data.

How long we keep it

Attendee personal details are automatically redacted from our systems about 90 days after the event. Security logs and raw payment-provider records are kept for up to 180 days. Invoices, credit notes and payment records are retained for as long as tax law requires.

Cookies

We use only essential cookies (keeping your session and checkout working). There are no advertising or cross-site tracking cookies.

Your rights

You may request access to, correction of, or deletion of your personal data (deletion is subject to records we must keep by law) by writing to [email protected] from the contact details used on your order. Grievances are acknowledged within 48 hours and resolved within 30 days — see the contact page for the grievance officer.